FAQ

SIZE GUIDE

Our size guide and recommendations can be found in the description of each listing! We highly suggest you read the listing description thoroughly and take measurements before ordering. 

 

OUR PRODUCTS//DOG COLLARS + ACCESSORIES

All of our dog collars, leashes, and accessories are professionally sewn and manufactured in Ohio. We use industrial grade webbing and hardware,  and hand select premium fabrics to offer our customers the best of the best. Our bow ties and flowers are designed with a one-wrap velcro attachment, for easy on/off your dog's collar. *As with any dog collar or accessory, we strongly advise that you remove from your dog when they are unattended. 

OUR PRODUCTS//APPAREL

All of our tees, tanks, onesies and sweatshirts are professionally screenprinted in Columbus, Ohio. We only print on high quality brands. 

 

SHIPPING

We ship via USPS First Class Mail, from Columbus, Ohio, USA. When placing an order, shipping and delivery dates are automatically configured, based on the availability of the items in your order, and the shipping option you select. Tracking information will be emailed as soon as it is available. 

 

PROCESSING TIME

Current processing time: 1-2 business days, some items ship sooner, some items will take longer-each listing has updated estimated ship dates to go by.If you have a deadline or important date that you wish to receive your product by, please make note at checkout. We will do our best to accommodate, when possible. 

 

RETURNS/EXCHANGES

We do not accept returns or exchanges. All sales are FINAL. Please be sure to measure and insure proper fit for your pup (or you if ordering apparel!) before ordering. If there is an issue with your order arriving incorrect or incomplete, please contact us via email, info@collardoos.com. 

 

CUSTOMIZATION

Have a specific color or fabric pattern in mind that we don't carry? Looking to add embroidery to customize your bow tie or bandana? Email us at info@collardoos.com to collaborate and discuss your idea further. If we can do it for you, we will! We do not offer customization on apparel. 

 

PAYMENT

We accept credit card and debit card payment, as well as PayPal, and Apple Pay at checkout.

 

COUPON CODES

Coupons must be applied at the time of purchase, and are not applicable on previously placed orders. Rules and restrictions may apply, see offer for details. 

 

WHOLESALE

Interested in carrying our products at your retail location? To become a Wholesale Partner with our shop, you first need to create an account. Once you have been approved as a Wholesale Partner, you will be able to shop our products at discounted wholesale prices. You must be logged in to shop our wholesale prices. Please allow 24-48 hours for approval.

If you are an existing Wholesale Partner, but have not registered with our new site, you must first create an account and wait for approval, granting you access to shop our products online at discounted wholesale prices.